POLICY

We  at Mehta Bandhani house follow very customer friendly policy to ensure your purchase are free of any stress or any issues. We strive to provide you with high-quality product and excellent customer service. we encourage everyone to read through the following conditions prior to making a purchase.

WHEN THE EXCHANGE OR RETURN IS NOT ACCEPTED 

1. return or exchange not accepted due to color difference. 10-15% color difference might be there due to screen resolution and lights.
2. return or exchange not applicable due to change of mind after placing order.
3. return or exchange not accepted in customised order of bandhani product.
4. return or exchange not accepted if customer does not like the product, as we use best quality material and colors and product details are already mentioned in description.
5. items damaged due to customer misuse or at time of opening courier.
6. items with normal minor variations in color/texture/pattern (due to hand-crafted nature).

Eligible for return

product is different from what was ordered or defective .As we carefully checking all outfits before dispatching them, in rare scenario if you face this issue please send us email within 24 hours of delivery time with product opening video without any cut once your request is received if we will notify for approval or rejection ,if we reject your request for return we notify you with valid reason.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. returned item must be unused, unwashed with original condition, tags/packing intact.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged(only if it is clearly visible in opening video). If you need to exchange it for the same item, send us an email at mehtabandhanihouse@gmail.com 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at mehtabandhanihouse@gmail.com